Dealing with difficult?
We provide training in dealing with difficult behaviours, conversations, situations and 'personality styles'. Build awareness and confidence in how to defuse emotional situations and manage crucial conversations.
Dealing with Difficult Behaviours
Working in a role that is characterised by high levels of intense client contact can often be both rewarding and challenging. Team members may frequently be required to deal with strong emotional reactions, difficult behaviours in clients and manage challenging conversations in a professional and confident manner. The same type of situations can occur within teams and require peers or managers to deal with uncomfortable conversations and behaviours at work.
With appropriate training and support, individuals and teams can increase their sense of confidence and control over these types of situations, and manage them more effectively.
Our interactive training typically covers the following types of topics:
Build competence, confidence and composure in your workforce.